Refund & Return Policy

At Ravenna, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please read our policy below.

Returns

We accept returns within 14 days of the delivery date. To be eligible for a return, items must be:

• Unworn, unwashed, and in original condition
• With all original tags attached
• In the original packaging

Items that show signs of use, damage, or alteration will not be accepted for return.

How to Request a Return

To initiate a return, please contact our support team at help@suportravenna.store with your order number, the item(s) you wish to return, and the reason for the return. Our team will respond within 1–3 business days with return instructions.

Refunds

Once we receive and inspect your returned item, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that original shipping costs are non-refundable.

Exchanges

We currently do not offer direct exchanges. If you need a different size or item, please return your original order and place a new order.

Non-Returnable Items

• Final sale or discounted items
• Gift cards
• Items marked as non-returnable at the time of purchase

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us immediately at help@suportravenna.store with photos of the item and your order number. We will resolve the issue promptly at no additional cost to you.