Política de envío

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Shipping Policy

Last updated: June 2025

At Ravenna, we are committed to delivering your order safely and efficiently. Please read our shipping information below.

Order Processing

All orders are processed within 3 to 8 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

You will receive an email confirmation once your order has been placed, and a second notification with your tracking information once your order has been dispatched.

Estimated Delivery Times

Stage Timeframe
Order Processing 3 – 8 business days
Shipping & Delivery 5 – 12 business days
Total Estimated Time 8 – 20 business days
⚠️ In some cases, delivery may take up to 20 business days depending on your location, customs clearance, and carrier workload.

Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor your delivery status through the carrier's website.

Customs & Import Duties

International orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the customer and are not included in your order total. Ravenna has no control over customs processes or related delays.

Lost or Delayed Packages

If your order has not arrived within the estimated timeframe, please contact us at help@suportravenna.store and we will investigate with the carrier on your behalf.

Incorrect Address

Please ensure your shipping address is correct before placing your order. Ravenna is not responsible for orders delivered to an incorrect address provided by the customer.

Customer Support

📧 help@suportravenna.store

📍 71-75 Shelton Street, London WC2H 9JQ, United Kingdom

Our support team is always ready to help.